Refund policy

RETURNS, REPLACEMENTS & REFUND POLICY

There are a few important facts to keep in mind when returning one or more products you purchased, either from our showrooms or through our online service. In order for Linen-etc to be able to provide all its clients the best quality service, please read our guidelines attentively and proceed accordingly.

  • European Law states items can be returned within 15 days of receipt of purchase.
  • Linen-etc accepts returns up to 30 days to the requirements stated below.
  • Linen-etc does not accept returns if the defect on the item(s) is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear.
  • Returns / replacements are to take place at our showroom in Lagoa or Lagos.
  • Products purchased on sales, promotions or discontinued are not eligible for return or refund.
  • Special-order items are not eligible for return, replacement or refund.

RETURN REQUIREMENTS

Ensure that the item(s) being returned are accompanied with the following requirements:

  • Items are in their original packaging.
  • The original invoice or receipt of payment.
  • Items show no signs of damage.
  • Items have not been used or washed.
  • No labels have been removed.

REPLACEMENTS

Any item purchased through our showrooms and on-line shopping cart, may be returned for replacement or exchange provided the items meet the eligibility criteria listed below:

  • The exchanged item must be for a different size other than the item being returned.
  • The exchanged item must be for a different colour other than the item being returned.

REFUNDS

The refund will be issued to the method of payment originally used at checkout:

  • Purchases via cash will be returned in cash.
  • Purchases via card will be returned by card (the card presented must the same used for the purchase).
  • Purchases via bank transfer will be returned by bank transfer.

PRECAUTIONS

Linen-etc would like to share with all its clients the following recommendations:

  • All bed linen and towels should be washed prior to use.
  • Store your products in a cool and dry environment that is suitable for all bedding fabrics and towels.
  • Avoid storage areas with a high humidity rate as well as direct sunlight.
  • Follow the washing and drying instructions (keep to the indicated temperature values i.e., 30º, 40º, 50º or 60ºC).
  • Some washing products may contain bleaching and/or chemical agents without your knowledge. These bleaching agents affect the colours of the fabrics. Avoid buying this type of fabric detergents.
  • Use safe colour detergent for coloured towels.
  • Do not use fabric softener on towels, if so, use in small quantities.
  • Avoid leaving any bed linen or towel fabric outdoors in direct sunlight for extensive periods of time. Strong sun contact can remove the natural humidity and original colour. This may lead to shrinkage and soft texture loss.